We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Caravinery (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://caravinery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are quite good in material quality, although without light they are still a little dark. To ride a bike at night is not going well.
2 Oct 2019 05:58
Delivery-month. They look like in the description. Tactile pleasant. I will not say anything about polarization-to check nothing. Photochromic effect also can not confirm. The weather is cloudy, and the led lamps do not respond.
25 Sep 2019 18:24
Good......, Good......, Good......, :)
25 Sep 2019 07:30
The order was made on 28.08.19 executed on 24.09.19 comfortably sit, not very obscure, photochromicity did not check until i'm indoors. Packed qualitatively: an envelope, foamed polyethylene, a package with a "zipper", an additional muff-shaped package on the glass. sit tight enough. The size perfectly fit 51 head size. I did not communicate with the store. Light, glossy plastic. Erasers on the arms and on the "bridge of the nose" whole
25 Sep 2019 05:49
Such a dimming effect as in the description is not
19 Sep 2019 22:50
15 Sep 2019 16:19
arrived very fast, no fees for Brazil the glasses is small and it takes to darken and lighten!
13 Sep 2019 02:34
Thanks , very nice!
12 Sep 2019 06:10
Good product for Price, order red black book, fast shipping Thank you five star,
12 Sep 2019 03:58
it's ok tku
11 Sep 2019 11:20
Not photochromatic as shown on picture. They darken to a moderate level. They are better suited for larger faces