We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Caravinery (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://caravinery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello, everything is very good, but in the rain it was still not possible to check))
25 Aug 2019 01:13
Tent-"bomb". Analog redfox or big agnes will cost approximately 22000-26000 rubles. There are, of course, small design differences, but not for 20 000 rubles. I have redfox xc ii, has been serving for 5 years. So, this tent is almost an exact copy, only for the 3rd. Therefore, and bought, + price. Delivery is fast, shorter i recommend.
14 Aug 2019 23:33
Unexpectedly fast delivery. For the first time with alika so fast. Polatka at first glance is not bad, materials like norms are sewn the truth is crooked, but in general the form holds. My money met expectations. I'll check the case, i'll add it. Thank the store, i recommend
22 Jul 2019 18:27
The shipment was very fast. I'm on time. The house corresponds to the description and its armed is easy. I still need to try it on the field.
22 Jun 2019 11:15
The tent came in less than a week! Everything corresponds to the description. I needed it urgently, so i did not use the sale, but i'm sorry.
22 Jun 2019 08:27
Tent super ️ ventilation Wonderful, insects do not miss in general i recommend. As received from the post office immediately went to test.)) To kazan 11 days.
13 Jun 2019 01:15
YOUR GUYS IS FUCKEN FANTASTIC, IM IN NAMIBIA< SOUTHERN AFRICA and received my order a mere 7 days after payment!!!! Well done folks!!
29 May 2019 05:54
The tent is very good, comfortable for this money class!
27 May 2019 14:25
Sending fast. Tent of medium quality. Well, for your money caught
20 May 2019 07:47
Excellent, large tent, the quality is good, as stated, the seams are even, the locks work cool, reached surgut for 2 weeks, delivered in hands. Seller recommend!
14 May 2019 10:45
Great store, very fast shipping!
11 May 2019 04:25
The parcel came quickly, delivery from russia. i liked it. In
10 May 2019 02:26
I tried to collect the house, i realized that it was stupid, i went to the cottage))